Tin Hau Jobs Specialist, Visitor Services (contact Centre) Position at Hong Kong Tourism Board

Image Hong Kong Tourism Board
  • Job vacancies posted on: 7 months ago


We are open recruitment and happily inform you that we are looking for candidates to fill the position of Specialist, Visitor Services (Contact Centre) in our company, Hong Kong Tourism Board. For candidates who reside in Tin Hau and its neighboring regions, we are looking for you to be a part of us and work in our company office, and able to labor under a full time & part time system.

We have specific requirements for each of our employees as well as potential workers, because we are a professional and knowledgeable business in the field we work in. We are interested in hearing from you as soon as possible if you have expertise in the fields and possess a Degree or higher.

We offer you a fairly competitive salary that can be adjusted depending on the credibility you can contribute to our company. It typically ranges from HK$14,000 - HK$43,000 and likely to change at any time. This salary negotiation must be agreed based on our company's HRD agreement.

Job Info

Company Hong Kong Tourism Board
Position Specialist, Visitor Services (contact Centre)
Region Tin Hau
Career Level Entry Level
Work Experience 2 years
Qualification Degree
Type of Work Full Time, Part Time
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000


At the Hong Kong Tourism Board, we take great pride in helping people across the world fall in love with our home. There are many challenges, but we continue in earnest to revitalize and reshape the Hong Kong tourism brand and build sustainable growth for our city’s economy. To achieve our ambition, we are inviting passionate talents with a global mindset to join us at this incredible juncture, and work with a dynamic and fun team.

Our Visitor Services Department strives to offer the most innovative and quality services among tourism boards worldwide. We play an essential role in enhancing visitors’ satisfaction through our award-winning service centres and contact centres, providing tailored travel suggestions that makes visitors’ trip to Hong Kong the most memorable one.

Are you interested in being Hong Kong’s ambassador to impress visitors? Are you passionate to communicate and share your home city with others? Join our team of visitor services and help curate a journey of lasting memories for our travellers.


  • As our communicator at the forefront, you will engage with visitors across our communication channels such as live chat, social media, hotline and email etc. to answer their enquiries and enrich visitors’ travel experience
  • Recommending travel itinerary and hidden gems to enquired visitors, you will promote the charm of the city and create a fruitful journey with lasting memory for travellers
  • Providing constructive suggestions and coordinating tracking reports, you will be a key player contributing to enhancing the service provision


  • University graduate preferably with at least 2 years of experience that proves your competencies to excel in the service industry such as service centre/ retail outlet operations; experience in contact centre operation and complaint handling would be a great advantage
  • Fresh graduates are also welcome.
  • A confident communicator in English, Cantonese and Mandarin
  • A proactive team player with an open mind, motivated with passion and curiosity to learn
  • A customer-oriented self-starter with exceptional customer service mindset and skillsDriven by a sense of fulfilment, willing to work on weekends & public holidays, also under adverse weather to maintain service operation if required

If you are passionate about our mission and believe you are the one we are looking for, please send us your resume with present and expected salary by clicking “Apply Now”. We are looking forward to hearing from you.

Only shortlisted applicants will be contacted.  Personal data provided by job applicants will be kept in strict confidence and used only for recruitment and employment-related purpose in accordance with our personal data policies. By submitting your job application, you acknowledge that you have read, understood and accepted the HKTB’s Personal Information Collection Statement Pertaining to Job Application at here.

We are an equal opportunities employer. 

Office/Company Address

Country Hong Kong
Region Kowloon
City Tin Hau
Map Google Map


  • Handle enquiries from hotline, email & live chat
  • Recommend travel itinerary and hidden gems
  • Prepare reports and training manuals

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Company Description

The Hong Kong Tourism Board (HKTB) is a statutory organization which focuses on promoting Hong Kong as a world-class destination for leisure and business travel. As the Government agency charged with the promotion of Hong Kong, the HKTB has been delivering extraordinary experiences to visitors through a combination of its enthusiastic approach and innovative services since 1975. It promotes Hong Kong’s vibrant culture, interesting attractions, dynamic lifestyle, and countless shopping opportunities to ensure that visitors have a truly unforgettable experience. The Hong Kong Tourism Board also provides helpful, easy to access information to guests in order to make planning their trip as simple and convenient as possible. Visitors can find out a wealth of information about Hong Kong's attractions, accommodation, dining options, current events and travel advice. The HKTB also provides advice and assistance for businesses seeking to locate in Hong Kong. With its comprehensive destination services, the Hong Kong Tourism Board has become the go-to source for all travel-related matters, helping to make the city's many offerings more accessible to travelers from all around the world.

Company Info

  • Industry: Tourism / Travel Agency
  • Benefits & Others: Dental insurance, Double pay, Medical insurance, Five-day work week
This vacancy is suitable for those of you who live in the following areas: Kowloon