Sheung Wan Jobs Senior Service Support Manager Position at Compass Offices

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  • Job vacancies posted on: 12 months ago

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Are you looking for job vacancies? Our company, Compass Offices is merrily inform you that we are hiring!

We need you to fill the position as Senior Service Support Manager for our office.

This position requires a full time working hours system which domiciled in Sheung Wan and its surroundings.

As a competitive company, we need these minimum criteria for candidates to be fulfilled. If you are a Non-Degree Tertiary and experienced in the field of , a person who honesty and discipline, then you are highly awaited in our company.

The starting salary we can offer is in a range from HK$14,000 - HK$43,000, this salary range that we offer is negotiable can change at any time according to our HRD's decision depending on the capability of the candidate can offered for our company.

Job Info

Company Compass Offices
Position Senior Service Support Manager
Region Sheung Wan
Career Level Middle
Work Experience 5 years
Qualification Non-Degree Tertiary
Type of Work Full Time
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

Report to the Head of Service Support, the Senior Service Support Manager oversees the implementation, coordination, and administration of various business aspects related to service support. Your role is to assist the Head of Service Support in leading the Service Support team in providing smooth support service to the Company and guarantee the timely provision of the service. It is essential to understand the full operation of the Company, analyze the current service effectiveness, and propose solutions for the continuous optimization of efficient service support towards our business operations.  

Responsibilities

  • Manage the Service Support team to ensure accurate, timely and effective service support to internal users across APAC regarding Company’s business operations
  • Monitor and evaluate each service request from internal users, then provide effective solutions following company policies & procedures
  • Regulate and maintain smooth operations of the Company’s ERP system. Ensure accurate data submission and collection over the system, and collaborate with company vendors to resolve any issues or propose areas of improvement
  • Provide training and communicate operational, procedural, and policy updates to all staff in a clear and timely manner
  • Communicate with the Management to ensure all business requirements are met at all times

Requirements

  • 5 years+ relevant experience in business operations, customer servicing, accounting or administrative field
  • Prior team management experience is a definite advantage
  • Proactive and detail-oriented with excellent analytical and problem-solving skills
  • Strong ability to comprehend business plans and interpret reports, identify proactive actions that can be taken
  • Excellent communication, interpersonal, and stakeholder management skills
  • Ability to work in a fast-paced environment and able to manage multiple tasks under tight deadlines
  • A good team player, able to work effectively both independently and as part of a team.
  • Fluent in both English and Cantonese (spoken and written)
  • Strong working knowledge of Microsoft Windows; Extensive experience in using ERP/accounting systems is highly preferred

Office/Company Address

Country Hong Kong
Region Hong Kong
City Sheung Wan
Map Google Map

Benefit

  • 5-Day work week with birthday leave, office hours
  • Regional Exposure in a fast-growing industry
  • Top leading Serviced Office provider in HK

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Company Description

Compass Officesis a leading flexible office space provider

in Asia Pacific. Founded in 2009, Compass Offices has grown to

9 cities, serving over 20,00 satisfied clients. Our clients include Fortune 500 companies,

growing start-ups, entrepreneurs, independent professionals and enterprise teams.

Our workspace philosophy combines affordability, scalability, technology and choice; all within a portfolio of flexible workspaces designed to make each centre a great place to work.

http://ww.compassoffices.com/en/

Company Info

This vacancy is suitable for those of you who live in the following areas: Hong Kong