Lai Chi Kok Jobs Senior Service Officer Position at HKT

Image HKT
  • Job vacancies posted on: 11 months ago


Do you currently live in the Lai Chi Kok and its surrounding areas and are looking for job vacancies? We are pleased to inform you that our company office, HKT is currently seeking candidates to then join and fill the position as Senior Service Officer and able to work under full time working hours system.

We are a competent professional company, therefore we have specific criteria for the interested candidates. We give priority to candidates who are experienced in the field of with a minimum Bachelor's Degree. In addition, we also prioritize candidates who are professional at work, uphold honesty, discipline in responsibility, and are capable to complete their task as well as possible.

We are offering a salary of HK$14,000 - HK$43,000 for this position for interested candidates. However, this salary range can be negotiated and changed if the candidate's credibility exceeds our expectations and for sure, the agreement is adjusted to the policies of our company's HRD. Your capability will be highly appreciated by our company.

Job Info

Company HKT
Position Senior Service Officer
Region Lai Chi Kok
Career Level Middle
Work Experience 2 years
Qualification Degree
Type of Work Full Time
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

Field Services Works Control (FSWC) is a center which coordinates the delivery process of installation / restoration service to our customer and cooperates with relevant parties if needed. The main responsibility of FSWC is to arrange field technician manpower resource to carry out installation / restoration and support field technician during the delivery process.

The successful candidate is required to supervise a team of control staff to coordinate with the relevant working parties to arrange the on-site installation work and monitor the progress to ensure the job can be completed within the target time and meet customer requirements. He/she is required to support escalated internal & external customers to realize the customer requirements and handle customer needs. Under the environment of digital transformation and big data analysis, he/she is also required to assist in report preparation and data analysis in the daily operation in FSWC.

Your Role:

  • Supervise a team of control staff to mobilize field technician manpower resources for daily installation / maintenance services field jobs.
  • Monitor and record the progress of onsite installation / maintenance to ensure the job can be completed within the target time and meet customer requirements.
  • Handle escalation cases arise from both internal & external customers.
  • Prepare monthly reports and regular performance analysis for management’s review.
  • Perform general administration task and providing training to new joiners.

To succeed in this role:

  • Associate Degree / Higher Diploma / Higher Certificate or above in engineering disciplines with 3-4 years’ working experience in related field.
  • Good knowledge in voice & broadband services/products, field working procedures and operation systems.
  • With knowledge and experience of a formal project management methodology will be an advantage.
  • Strong interpersonal and communication skills with customer-oriented mindset.
  • Able to work independently and proactively.
  • Good PC knowledge in related work.
  • Experience in customer management is preferable.

Work location: Hong Kong

We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus.  If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to [email protected], quoting your present and expected salary.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates.  Information provided will be treated in strict confidence and will only be used for recruitment-related purposes.  Personal data provided by hob applicants will be used strictly in accordance with the employer’s personal data policies (, a copy of which will be provided immediately upon request.

Office/Company Address

Country Hong Kong
Region Lai Chi Kok
Map Google Map


  • Supervise a team to mobilize field technician manpower resources for daily installation / maintenance services field jobs.
  • Monitor and record the progress of onsite installation / maintenance
  • Engineering disciplines

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Company Description

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Company Info

This vacancy is suitable for those of you who live in the following areas: Lai Chi Kok