Ngau Tau Kok Jobs (senior) Customer Service Advisor – Call Center (5-day Work, Monday – Friday) Position at BUPA Asia Limited

Image BUPA Asia Limited
  • Job vacancies posted on: 12 months ago


As a competent company, we BUPA Asia Limited are looking for candidates for the position of (senior) customer service advisor - call center (5-day work, monday - friday) with full time & permanent work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria , experienced in and domiciled in Ngau Tau Kok and surrounding areas.

Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary HK$14,000 - HK$43,000 in accordance with the decisions of our company's HRD.

Job Info

Company BUPA Asia Limited
Position (senior) Customer Service Advisor - Call Center (5-day Work, Monday - Friday)
Region Ngau Tau Kok
Career Level Entry Level
Work Experience -
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000


  • Handle inbound/email enquiries and provide extra-ordinary service to our customers in a professional and timely manner
  • Address members’ enquiries effectively and maintain satisfactory quality of customer service
  • Make appropriate recommendations to meet customers’ expectation
  • Maintain relationship with our members through courtesy calls to maximize the level of satisfaction
  • Provide, collect and manage customer data in full compliance to Bupa internal policies
  • Escalate enquiries when necessary in line with internal guidelines

Qualifications and Experience

  • F.5 or above level qualification, satisfying the Insurance Authority insurance intermediaries licensing requirements
  • 1 to 2 years’ relevant experience in a call center environment, preferably healthcare/insurance related
  • A desire to develop a career in customer service
  • To be committed to provide a high standard of service to our members
  • The right attitude with a passion to serve
  • Excellent communication and listening skills
  • Fluency in written and spoken Cantonese and English
  • Good command of Mandarin would be an advantage
  • Hands on PC skills in MS Office and Chinese Word Processing 

Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request. 

Office/Company Address

Country Hong Kong
Region Ngau Tau Kok
Map Google Map


  • Monday - Friday, Shift time between 9am - 7pm
  • IIQE Paper 1 & 2 preferred
  • Flexible Culture & Competitive Package

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Company Description

Bupa – A global healthcare specialist

Bupa began in the UK in 1947. We fund and provide healthcare services to fulfil our purpose of helping

people live longer, healthier, happier lives.

Our diversified services include health insurance, clinics, hospitals, dental centres care homes, and more.

We employ over 80,00 people, principally in the UK, Australia, Spain, Poland, Hong Kong, Chile, Brazil, Saudi Arabia, India, New Zealand, and the US.With

no shareholders, we reinvest our profits to provide more and better healthcare for customers.

Bupa is UK’s largest health insurer.* In Hong Kong, we are known as the health insurance specialist providing domestic and international health insurance. We have gained

the trust of more than 400,00 individuals, and 3,200 companies including major corporations in public utility and telecom industries.We have been providing quality health insurance for

Hong Kong’s civil servants for more than 20 years.

Bupa also provides primary care services through Quality HealthCare Medical Services (QHMS), one of Hong Kong’s largest private clinic networks.

*Source: Laing Buisson Health Cover UK Market Report 15th Edition, published 16

October 2018, in terms of market share among private medical insurance providers

Company Info

  • Industry: Insurance/Pension Funding
  • Benefits & Others: Free shuttle bus, Gratuity, Work from home, Five-day work week, Flexible working hours
This vacancy is suitable for those of you who live in the following areas: Ngau Tau Kok