Tuen Mun Area Jobs Senior Customer Officer, Customer Care (5-day Work) (csb6/202305/scot2/im/rk) Position at HKT

Image HKT
  • Job vacancies posted on: 12 months ago


Are you looking for job vacancies? Our company, HKT is merrily inform you that we are hiring!

We need you to fill the position as Senior Customer Officer, Customer Care (5-day Work) (CSB6/202305/SCOT2/IM/RK) for our office.

This position requires a full time & permanent working hours system which domiciled in Tuen Mun Area and its surroundings.

As a competitive company, we need these minimum criteria for candidates to be fulfilled. If you are a School Certificate and experienced in the field of , a person who honesty and discipline, then you are highly awaited in our company.

The starting salary we can offer is in a range from HK$14,000 - HK$43,000, this salary range that we offer is negotiable can change at any time according to our HRD's decision depending on the capability of the candidate can offered for our company.

Job Info

Company HKT
Position Senior Customer Officer, Customer Care (5-day Work) (csb6/202305/scot2/im/rk)
Region Tuen Mun Area
Career Level Middle
Work Experience 3 years
Qualification School Certificate
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

< 立即加入我們 ! 全職新人獎金 $600* >


  • 透過電話和電郵處理客戶的查詢及投訴
  • 與客戶建立良好關係,並了解客戶需要
  • 遵守及執行電話熱線中心有關的工作流程及守則,以確保符合處理投訴的指標
  • 協助和指導前線客戶服務員為客戶提供良好客戶服務,提升客戶滿意度
  • 根據指標完成日常營運工作


  • 中五/中學文憑或以上程度
  • 能操流利廣東話及簡單英語
  • 具備有關客戶服務的工作經驗優先考慮
  • 具備良好溝通及解決問題的技巧
  • 懂基本電腦操作者
  • 需輪班工作,可彈性安排
  • 工作地點:屯門/九龍灣
  • 經驗較高者可獲考慮為助理客戶經理

 *獎金 “受有關條款約束” 


1. Whatsapp :6392 5242 或

2. 電郵: career-cso@ pccw.com

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), statingyour present and expected salary to Human Resources Department to email: career-cso@  pccw.com or WhatsApp 6392 5242 for enquiries.

For more information on other job opportunities of PCCW, please visit our website: ww.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer’s privacy statement (http://ww.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.  

Office/Company Address

Country Hong Kong
Region New Territories
City Tuen Mun Area
Map Google Map


  • 優厚僱員福利及津貼
  • 每月表現獎金
  • 完善在職培訓及良好晉升機會

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Company Description

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Company Info

This vacancy is suitable for those of you who live in the following areas: New Territories