Relief Operations Officer, Gba – (2300008387) Vacancies at Standard Chartered Bank (Hong Kong) Ltd

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  • Job vacancies posted on: 12 months ago

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As a competent company, we Standard Chartered Bank (Hong Kong) Ltd are looking for candidates for the position of relief operations officer, gba - (2300008387) with full time & permanent work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria , experienced in and domiciled in and surrounding areas.

Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary HK$14,000 - HK$43,000 in accordance with the decisions of our company's HRD.

Job Info

Company Standard Chartered Bank (Hong Kong) Ltd
Position Relief Operations Officer, Gba - (2300008387)
Region Hong Kong
Career Level Entry Level
Work Experience -
Qualification
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000
Strategy
  • Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies 
  • Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities 
  • Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank  
  • Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections 
  • Cooperate with any investigations or reviews on regulatory failure such as accountability review 
Business
Business performance
  • Have product/process knowledge for multiple business lines in RB to ensure seamless resource back up when in needs. Follow role and responsibility of respective branch service position to delivery required performance result during mobile working period 
  • Support Employee Banking for outdoor operations activities based on agreed laid down procedure to perform and delivery result 
  • Leveraging the mobility of work, able to find opportunity for service quality improvement and process optimization in term of cost efficiency, less turnaround process time, better risk management measures, identify process gap and governance control loops between support team 
  • Support LM to drive, execute business strategy focus and initiatives for better working efficiency and effectiveness 
  • Support LM in driving service performance in term of productivity, execution quality and process risk management in delegated service teams 
Operations, Conduct and Risk Control
  • Acknowledge, follow and able to work mobile in Pan China to support service team where having resource pressure and working location will be subject to detail arrangement on due with no objection and performing corresponding duties 
  • Maintain and enhance sufficient awareness of operational risk management as well as uplift the bar of risk control awareness and prioritize risk identification and mitigation in daily operation 
  • Adherence to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery and corruption), compliance policies and the Group Code of Conduct; Well manage client complaints and CDD 
  • Have ownership to work with the branch/service team that relief staff work with to detect, escalate or solve any exceptions, errors or potential issues 
  • System right will be adjusted to either maker or checker subject to the role support to and ensure transaction authorization within authority 
  • Support branch service team and middle office adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions, and ensure conduct framework to be effective via well implementing RB Conduct Plan, and establish the appropriate control and assurance mechanism in daily work to comply with all internal and external standards and policies 
  • Accountable for implementing and complying with AML requirements when performing duties 
  • Relief Operation Manager should well know and fulfill Retail Banking LM supervisory responsibilities when back up SBOSM/BOSM/MO leader roles  
Client Centric Services in Operations
  • Embed client centric mind in daily operation as well as to maintain up best in class front-line service 
  • Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience 
  • Achieve client satisfaction in daily services and operations 
  • Build SCB a great place to work 
Self Development
  • Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation 
  • Development should comprise a mix of 70% learning on-the-job, 20% learning from others and 10% formal learning 
  • Actively participate in various campaigns related to service team and achieve the target 
  • Develop multi-product knowledge and job skills to support different segments and sales channels 
  • Support CEPG attachment program by proactively attending and achieving target result if being nominated 
  • Account for being a trainer in new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline
Customer Right Protection
  • Fully understand the importance of Consumer Rights Protection, prevent damage to consumers’ best interest 
  • Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings 
  • Always embed Consumer Rights Protection mindset when performing daily work
Regulatory & Business Conduct  
  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.  
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. 
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 
Key stakeholders
  • Internal senior management team  
  • Business/function team in GBA
  • Local regulators and government officers
  • External associations
Other Responsibilities
  • Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
  • Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities
  • Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank 
  • Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
  • Cooperate with any investigations or reviews on regulatory failure such as accountability review
  • Properly perform the duties on management and ensure the effectiveness of internal control 
  • Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership 
  • Be responsible for significant losses due to failure of effectiveness of internal control 
Our Ideal Candidate 
  • Students graduating with a bachelor’s degree in from 2021 to 2023 from local/overseas universities. 
  • A university degree with banking operations experience in both retail product including lending/credit card/mortgage loan and small business products for relief operation manager role 
  • Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services 
  • Excellent interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations 
  • Team player who shows initiative and assertiveness and good leadership qualities to motivate the team 
  • Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements 
  • Good command of both spoken and written Business Communication and Mandarin 
  • HK residents who have the legal right to work on a permanent basis in Hong Kong. 
  • The Bank does not sponsor work permits for the purposes of programmes. 
  • This role will be based in Guangzhou and/or Shenzhen. 
Other then above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.
Above key responsibilities and selection criteria are the major assessment to assess the staff if qualified during probation and competent after probation. Failing to satisfy any of the aforesaid requirements, or failing to pass the “CPBB Essentials”, the employee will be deemed not meeting the recruitment requirement for passing probation, and the Bank is entitled to terminate the employee’s employment contract immediately. For employees who have passed the probation, failing to pass the “CPBB Essentials”, will be taken as assessment basis for job incompetency.   
Before attend and pass the “CPBB Essentials” class, the employee should not perform any kind of business communication / engagement to customers. 
Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.   
Role Specific Technical Competencies
  • Business Acumen
  • Business Markets
  • Project Management
  • Key Performance Indicators
About Standard Chartered 
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website ww.sc.com/careers

Benefit

  • Understand, acknowledge and comply
  • Perform job duties with diligence
  • Maintain and enhance sufficient awareness

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Company Description

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered

Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from

its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable

business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,00 people, nearly half of who are women. The Group's employees

are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered

is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

Company Info

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