Tsing Yi Jobs Premier Advisor (global Online Luxury And Fashion Retail Business) Position at YOOX NET-A-PORTER GROUP

  • Job vacancies posted on: 12 months ago


We are currently looking for adequate candidates to fill the position of Premier Advisor (Global online luxury and fashion retail business). For candidates who reside in Tsing Yi and its surrounding areas, we are looking forward to hearing from you to join our team at YOOX NET-A-PORTER GROUP and willing to work in our office under full time & permanent working hours system.

We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of with a minimum Degree.

We can give you a fairly competitive salary in the amount of HK$14,000 - HK$43,000 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.

Job Info

Position Premier Advisor (global Online Luxury And Fashion Retail Business)
Region Tsing Yi
Career Level Entry Level
Work Experience N/A
Qualification Degree
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London, Milan and Hong Kong, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.

We have 9 distributions centres and 11 Customer Care centres who work with in 11 different languages and re available 24/7, 365 days a year.

Operations are now seeking a talented Premier Advisor to join the team. Some of the essentials for you to know are:

Location: Tsing Yi Office

Department Size: 9

Reporting into: Premier Manager

Besides a competitive salary, we can offer you:

  • Performance bonus schemes dependant on the type of role you are in
  • A pension that both you and the company contribute too
  • A portal with an array of discounts on things like theme park and cinema tickets
  • Our famous staff discount along with exclusive staff sales
  • Private healthcare for you and your family
  • Flexible working
  • A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

  • Utilize software to plan drivers’ routing and ensure maximum cost-efficiency
  • Ensure orders are processed accurately and within the agreed service levels
  • Anticipate, identify, and resolve problems that could potentially delay the fulfilment of deliveries
  • Facilitate customers’ delivery and return arrangements
  • Handle customer enquiries, complaints and follow up on orders via email and telephone, in a professional manner in line with our brand image
  • Assist drivers on the run with instant support
  • Cooperate within the Premier team and with other teams to tackle challenging situations
  • Collaborate with external courier service when necessary
  • Perform any ad hoc duties assigned by manager

The type of person we are looking for:

  • Exceptional customer service and communication skills
  • Excellent time management skills and the ability to meet strict deadlines
  • Proficient computer and analytical skills
  • Candidates with customer service experience will be an advantage
  • Fresh graduate will be also considered

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Office/Company Address

Country Hong Kong
Region New Territories
City Tsing Yi
Map Google Map


  • Excellent customer service and communication skils
  • Excellent command of written and spoken English
  • Fresh Graduates are welcome

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Company Description

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion with 4.3 million high-spending active customers in 180 countries. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER connects the most

discerning clientele with the joy of luxury and fashion that lasts a lifetime and beyond. It combines a curated edit of the world’s most coveted brands with personalised end-to-end service, all shaped by 20 years of insights into the modern shopper.

YOOX NET-A-PORTER is uniquely positioned in the high-growth luxury e-commerce sector thanks to a focused business model that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand

online shops:NET-A-PORTER,MR PORTER,YOOXandTHE OUTNET. In addition to this, the Group’sOnline

Flagship Stores Divisionpartners with many leading luxury brands to power their own e-commerce destinations, including the next era of omnichannel solutions that blur the line between online shopping, mobility and the boutique.

YOOX NET-A-PORTER balances technology and human touch to create a truly luxury shopping experience. Artificial intelligence, augmented reality, voice and visual search are all innovations that the Group is developing to enrich the customer experience – which

is nearly always via a smartphone. Sustainability increasingly shapes the way YOOX NET-A-PORTER conducts business, with a focus on ensuring lasting positive impact for people and the planet through circularity, transparency and collaboration.

For further information: ww.ynap.com

LinkedIn: YOOX NET-A-PORTER GROUP | Twitter: @YNAP | Instagram: @YNAP

Company Info

  • Industry: Clothing/Garment/Textile
  • Benefits & Others: Dental insurance, Life insurance, Medical insurance, Performance bonus, Five-day work week
This vacancy is suitable for those of you who live in the following areas: New Territories