Causeway Bay Jobs Officer, Customer Experience Position at China Pacific Life Insurance (H.K.) Company Limited

Image China Pacific Life Insurance (H.K.) Company Limited
  • Job vacancies posted on: 12 months ago


Our company, China Pacific Life Insurance (H.K.) Company Limited is currently opening occasion for those of you who are interested in becoming a part of our company specifically Causeway Bay and its surrounding areas. For those of you who are interested to be a part of our company with the position of Officer, Customer Experience and able to work in the WFO (Work From Office) system with full time & permanent working hours.

We will openly welcome you if you meet these following criteria:

  • Qualification: Degree
  • Experienced in
  • Honest, disciplined, and responsible
  • Uphold professionalism in the work environment

We offer you a fairly competitive base salary of HK$14,000 - HK$43,000 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.

Job Info

Company China Pacific Life Insurance (H.K.) Company Limited
Position Officer, Customer Experience
Region Causeway Bay
Career Level Middle
Work Experience 3 years
Qualification Degree
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000
  • Handle and resolve day-to-day enquiries and requests from customers and different distribution channels (e.g. brokers and bank partners) in a professional manner with tactful customer service skills
  • Handle and ensure customer feedbacks and complex/escalated cases are resolved effectively in line with the overall business strategic goals, company policies and procedures
  • Cooperate with other teams and team members to ensure timely and effective customer- centric resolution of customer requests and problems
  • Proactively collect feedback from Sales Channels and Operation Team to identify the area for improving customer experience
  • Support to achieve the agreed service standard and manage the expectations
  • Participate in ad hoc projects and perform other duties as required 

Job Requirements

  • Over 3 years of experience in insurance operations of which at least 2 years in customer service or policy administration sections of long-term insurance business
  • Passed in IIQE Paper I and II
  • Strong self-motivation with good communication, negotiation and interpersonal skills are preferred
  • Demonstrate initiative, commitment and responsibility as a good team player

Attractive salary and fringe benefits, including 5-day work week, medical, life insurance, annual leave and training subsidies. Interested parties please send full resume, with academic results, current and expected salary to Human Resources Manager by clicking “Apply Now”.  

If you have any queries on this position, please feel free to contact Kay Lee through phone 2213 9007. The information provided by applicants will be treated in strict confidence and used solely for recruitment purpose. All applicants’ information will be destroyed after 6 months.

Office/Company Address

Country Hong Kong
Region Hong Kong
City Causeway Bay
Map Google Map


  • Customer Services
  • Over 3 years of experience
  • 5 days work

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Company Description

China Pacific Insurance (Group) Co., Ltd. (“CPIC”) is a leading China-based insurance group, which is the first insurance group to be listed on Shanghai, Hong Kong and London Stock Exchanges

(A+H+G shares). It has consecutively been listed on the Fortune Global 500 since 2011 with strong financial background. China Pacific Life Insurance Co., Ltd is a subsidiary of CPIC and receive an insurance financial strength rating of “A1” from Moody’s Investors

Services. China Pacific Life Insurance (H.K.) Company Limited is a wholly owned life insurance subsidiary of China Pacific Life Insurance Co., Ltd.

Company Website:

Company Info

  • Industry: Insurance/Pension Funding
  • Benefits & Others: Dental insurance, Education allowance, Life insurance, Medical insurance, Performance bonus, Five-day work week
This vacancy is suitable for those of you who live in the following areas: Hong Kong