Shatin Area Jobs Customer Support Officer Position at AST Business Solutions Limited

Image AST Business Solutions Limited
  • Job vacancies posted on: 10 months ago


We are hiring for the position of Customer Support Officer with full time & permanent working hours for our company office, AST Business Solutions Limited, for residents of Shatin Area and its neighboring areas.

Candidates with expertise in and at least a School Certificate or higher are highly needed. The candidates criteria we are looking for must be trustworthy and disciplined, because our business values a professional and competitive work environment.

Our company provides a competitive salary range of HK$17,000 - HK$25,000, which can be adjusted at the discretion of HRD in our company. This range naturally varies depending on how proficient the candidate credibility can be offered.

We are pleased to announce that our company, AST Business Solutions Limited, is currently open recruitment for candidates who are interested in joining our office company as a Customer Support Officer.

Job Info

Company AST Business Solutions Limited
Position Customer Support Officer
Region Shatin Area
Career Level Entry Level
Work Experience 1 year
Qualification School Certificate
Type of Work Full Time, Permanent
Minimum Salary HKD 17.000
Maximum Salary HKD 25.000
  • Responsible for training & support to the company’s own application software
  • Responsible for managing customer enquiry & complaints with an objective to assure customer satisfaction
  • Analyzing customer feedback and identifying the root cause of each customer case
  • Communicating and working with relevant department on customer feedback to ensure that remedial action and future improvements are taken so as to strengthen the customer satisfaction level
  • Field service


  • Proficient in PC hardware/software, MS Windows operating system and OFFICE
  • Knowledge on TCP/IP, Window configuration
  • Knowledge in database and programming is an advantage
  • Familiar with the field property agencies preferred
  • Fresh graduate with Diploma graduate or higher is also welcome
  • Proficiency in English, Cantonese & Mandarin
  • Good communication skills is an advantage
  • Comfortable multi-tasking in a fast paced environment
  • Team-focused
  • Immediate available is highly preferred  

Office/Company Address

Country Hong Kong
Region New Territories
City Shatin Area
Map Google Map


  • Application Software CS, TCP/IP, Win configuration
  • Med,Education All, Bday & Marriage leave, Bonus
  • MTR, Friendly team, 1yr exp, fresh grad welcomed

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Company Description

Serving the real estate industry in Hong Kong for more than two decades,AST Business Solutions Limited (AST) is a rare local company that acquiring rich experience in software development.We focus on software development and property information service

related to the real estate business and providing the comprehensive IT supports and one-stop solution proposals for thereal estate companies.

To cope with our rapid growth and expansion, we invite high caliber candidates to fill the following post:

Company Info

  • Industry: Information Technology
  • Benefits & Others: Education allowance, Medical insurance, Overtime pay, Performance bonus
This vacancy is suitable for those of you who live in the following areas: New Territories