Kwun Tong Jobs Customer Success Manager/executive Position at MatrixForce Technology Group Limited

Image MatrixForce Technology Group Limited
  • Job vacancies posted on: 12 months ago


Our company MatrixForce Technology Group Limited is currently looking for candidates who are domiciled in Kwun Tong and surrounding areas with minimum criteria (N/A) and experienced in the field of , as well as behave in a disciplined and honest manner, to then be placed in the position of customer success manager/executive and be able to work in full time & part time system.

In accordance of our HRD decision, the net salary we can offer is of HK$14,000 - HK$43,000 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.

Job Info

Company MatrixForce Technology Group Limited
Position Customer Success Manager/executive
Region Kwun Tong
Career Level Middle
Work Experience 3 years
Qualification (N/A)
Type of Work Full Time, Part Time
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

About MatrixForce:

MatrixForce™ is a leading cross-border enterprise-grade WhatsApp Business conversational commerce platform for OMO sales, message marketing, and customer success. Our secure, user-friendly, and powerful all-in-one live chat platform allows merchants to manage customers across all channels with a single app, powered by AI automation. MatrixForce™ is trusted by over 1,00 merchants, including MNC luxury, insurance, finance, education, retail chains, SMEs, and e-commerce clients. Some of our renowned brands include Tiffany & Co, Chow Sang Sang, UA Finance, Blue Insurance, Octopus Hong Kong, and more.


Job Overview:

We are seeking a dedicated and experienced Customer Success Manager/Executive to join our team. The ideal candidate will have a strong background in customer success, account management, or client relations, preferably within the software or technology industry. The Customer Success Manager/Executive will be responsible for ensuring our clients’ satisfaction and success by providing exceptional support, nurturing long-term relationships, and helping clients achieve their goals with our platform.


  1. Build and maintain strong relationships with a diverse portfolio of clients, understanding their unique needs and objectives.
  2. Act as the primary point of contact for clients, addressing any inquiries, concerns, or issues in a timely and professional manner.
  3. Onboard new clients and provide comprehensive training on the MatrixForce™ platform, ensuring they are set up for success from day one.
  4. Develop and implement tailored success plans for clients, monitoring their progress and adjusting strategies as needed to maximize results.
  5. Collaborate with internal teams, including sales, development, and support, to ensure a seamless and cohesive client experience.
  6. Identify opportunities for upselling and cross-selling within your client portfolio, working with the sales team to drive revenue growth.
  7. Proactively monitor client health and satisfaction, addressing any potential issues before they escalate and implementing measures to improve client retention.
  8. Stay current on industry trends and advancements, as well as MatrixForce™ product updates, to provide informed guidance and support to clients.


  1. Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
  2. A minimum of 3 years of experience in customer success, account management, or client relations, preferably in a software or technology company.
  3. Proven track record of building and maintaining strong client relationships.
  4. Excellent communication and interpersonal skills, with the ability to empathize with clients and understand their unique needs.
  5. Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
  6. A customer-centric mindset, with a passion for helping clients achieve success and a commitment to delivering exceptional support.
  7. Familiarity with WhatsApp Business API and CRM platforms is highly desirable.
  8. A proactive and solution-oriented approach, with the ability to anticipate and address potential issues before they escalate.

Office/Company Address

Country Hong Kong
Region Kowloon
City Kwun Tong
Map Google Map


  • Leading WhatsApp Business platform
  • Drive client satisfaction, success
  • Collaborative, growth-oriented team

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Company Description

MatrixForce is an enterprise-grade WhatsApp Business conversational commerce Platform for OMO sales, Message Marketing and Customer Success. With high security, user-friendly and powerful all-in-one live chat platform, MatrixForce allows you to manage

customers in all channels with one single app for communications and powered by A.I automation. MatrixForce is trusted by numerous MNC luxury, Insurance, Finance , Education, retail chain clients.

Let's shape the future of customer experience through Omni-channel communications with MatrixForce.

More info:

Company Info

  • Industry: Others
  • Benefits & Others: Performance bonus, Work from home, Five-day work week, Flexible working hours
This vacancy is suitable for those of you who live in the following areas: Kowloon