Shatin Area Jobs Customer Services & Sales Supervisor Position at Swire Coca-Cola HK Ltd

Image Swire Coca-Cola HK Ltd
  • Job vacancies posted on: 11 months ago


We are hiring! To candidates with Non-Degree Tertiary which prioritizing honesty and discipline and experienced in the field of , we Swire Coca-Cola HK Ltd, are looking for candidates who are interested to join us and fill the position as customer services & sales supervisor and dedicated to work in full time & permanent which domiciled in Shatin Area and surrounding areas.

We offer a competitive monthly base salary from HK$14,000 - HK$43,000.

Due to prioritize professionalism in the work environment, the salary can be adjusted upon compromise with our company's HRD according to the capabilities of the candidate.

Job Info

Company Swire Coca-Cola HK Ltd
Position Customer Services & Sales Supervisor
Region Shatin Area
Career Level Middle
Work Experience 5 years
Qualification Non-Degree Tertiary
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000


  • Motivate and support agents through feedback and communication
  • Develop and implement strategies to support call center efficiency, maximize customer satisfaction and meet departmental targets
  • Train and coach team members on effective sales techniques and customer service skills
  • Monitor team performance and provide feedback and performance evaluations
  • Resolve customer complaints and issues in a timely and professional manner
  • Maintain accurate records of customer interactions and sales activity
  • Collaborate with other departments to ensure customer needs are met
  • Stay up-to-date on industry trends and market developments
  • Prepare reports and analyzing data to assist management as they determine call center goals
  • Work with other supervisors and management team members to support agents and maximize customer satisfaction


  • Associate Degree or above in Business Administration, Marketing or other related discipline
  • Minimum 5 years of working experience in call center / customer services in which 2 years experiences are on customer services team management
  • Well-organized, self-motivated and details minded
  • Able to work independently in a fast-paced environment
  • Strong leadership and communication skills
  • Well versed with Microsoft Excel, Word & Powerpoint
  • Proficiency in English, Chinese and Mandarin

We offer attractive remuneration package to the right candidate. Please apply with full resume (current & expected salary) and availability to: The Human Resources Manager, Swire Coca-Cola HK, 17-19 Yuen Shun Circuit, Siu Lek Yuen, Shatin, or by clicking ‘Apply Now’.

*Personal data provided are treated in strictest confidence and for recruitment purposes only. All information will be destroyed after the process completed.*

Office/Company Address

Country Hong Kong
Region New Territories
City Shatin Area
Map Google Map


  • Motivate & support call center efficiency
  • Resolve customer complaints and issues
  • Strong communication & leadership, open minded

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Company Description

Swire Coca-Cola HK, the authorized bottler and distributor of The Coca-Cola Company in Hong Kong since

1965, is the leading non-alcoholic beverage manufacturer in the region. We refresh the people in Hong Kong with endless beverage choices. With more than 20 beverage brands and over 80 products, the company produces and distributes more than 64 million unit

cases annually. In 1991, the company built the world’s tallest bottling plant in Shatin-147 metres tall with 18 floors and over 70,00 square metres of floor space.

Our people are our best asset and teamwork is the key to our success. We believe it takes passion, integrity and high standards to

be the best and well-respected company. A career with Swire Coca-Cola HK means joining the leading beverage company with a global vision and being part of a working culture that is open and promotes long-term people growth.

Company Info

  • Industry: Others
  • Benefits & Others: Free shuttle bus, Medical insurance, Performance bonus, Work from home, Five-day work week, Flexible working hours
This vacancy is suitable for those of you who live in the following areas: New Territories