Quarry Bay Jobs Customer Service Representative (one Year Contract) Position at Alcon Hong Kong, Limited

Image Alcon Hong Kong, Limited
  • Job vacancies posted on: 12 months ago


We are open recruitment and happily inform you that we are looking for candidates to fill the position of Customer Service Representative (One Year Contract) in our company, Alcon Hong Kong, Limited. For candidates who reside in Quarry Bay and its neighboring regions, we are looking for you to be a part of us and work in our company office, and able to labor under a full time & contract system.

We have specific requirements for each of our employees as well as potential workers, because we are a professional and knowledgeable business in the field we work in. We are interested in hearing from you as soon as possible if you have expertise in the fields and possess a Non-Degree Tertiary or higher.

We offer you a fairly competitive salary that can be adjusted depending on the credibility you can contribute to our company. It typically ranges from HK$14,000 - HK$43,000 and likely to change at any time. This salary negotiation must be agreed based on our company's HRD agreement.

Job Info

Company Alcon Hong Kong, Limited
Position Customer Service Representative (one Year Contract)
Region Quarry Bay
Career Level Middle
Work Experience 3 years
Qualification Non-Degree Tertiary
Type of Work Contract, Full Time
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

Role Description:

Manage and process sales orders from various channels in fast paced environment.  Respond proactively and professionally to customers queries to enhance service experience.  Support ad-hoc projects to increase process efficiency and automation target.

 Job Responsibilities:

  • Create and process sales orders upon receiving customer purchase orders from different channels
  • Act as first contact window to respond customers’ inquiries
  • Collaborate with other Supply Chain functions and internal stakeholders to ensure on time delivery to customers
  • Maintain high level service excellence and provide professional customer support
  • Support ad-hoc projects in order management

Job Requirements:

  • Diploma or above in related field
  • A minimum of 3 years’ relevant experience in customer service field
  • Possess problem solving & communication skills
  • Ability to work independently
  • Ability to explain complex matters in an appropriate, clear and concise manner
  • With positive & service excellence mindset
  • SAP experience or similar ERP system required
  • Good computer knowledge

Remuneration package will be commensurate with qualifications and experience.  Interested parties please send your application with full resume together with your expected salary to Human Resources Department by clicking “Apply NOW”.

Office/Company Address

Country Hong Kong
Region Hong Kong Island
City Quarry Bay
Map Google Map


  • 5-day work week
  • Double Pay
  • Medical Insurance

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Company Description

Alcon was founded in 1945 as a small ophthalmic shop in Texas, USA. The Headquarter is set in Geneva, Switzerland. As the global leader of eye care, we have

been dedicating to improve people's visual quality for inhabitants over 140 countries and areas through innovative surgical, vision care, and DEOH products in the past 70 years.

The company's shares begin trading in April 2019 on the SIX Swiss Exchange and New York Stock Exchange (NYSE) under the symbol "ALC." By providing cutting-edge

innovation and breakthrough technology, we are striving to improve the way we treat eye disease and conditions. Alcon will continue to join hands with local eye care professionals to help people see brilliantly!

Company Info

This vacancy is suitable for those of you who live in the following areas: Hong Kong Island