Tuen Mun Area Jobs Customer Service Officer, The Club (inbound Call, Tuen Mun) (crn6&5/wc) Position at HKT

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  • Job vacancies posted on: 12 months ago

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We are hiring! Our company is merrily looking for a candidate to fill the position of Customer Service Officer, The Club (Inbound Call, Tuen Mun) (CRN6&5/WC). For those of you who live in Tuen Mun Area and its surrounding areas, we need you to then join our company office, HKT, and able to under a full time & permanent working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of with at least Postgraduate, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from HK$14,000 - HK$43,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

Job Info

Company HKT
Position Customer Service Officer, The Club (inbound Call, Tuen Mun) (crn6&5/wc)
Region Tuen Mun Area
Career Level Entry Level
Work Experience 1 year
Qualification Postgraduate
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

The Club is HKT’s customer loyalty program and digital ventures arm. Anyone can join the program for free and enjoy the rewards, privileges, and services such as online shopping, travel, insurance, and CSR. Members can earn Clubpoints from spending through HKT lines of business, affiliate services, or partnered merchants. Clubpoints can be used to redeem rewards or discount spending on the various The Club services.

At The Club by HKT, we are passionately working together and dedicated to creating a digital ecosystem so frictionless our members can live better, earn more.


< Join us now! New Joiner Bonus for full-time staff: $6,00* >

Your role: 

  • Handle customer enquiries and offer effective resolution
  • Provide customer service via phone, Digital (e.g. Web chat, WhatsApp, FB messenger, etc.) & E-mail channels
  • Timely response to customer enquiries on products, order status and provide after-sales services in professional manner via instant messaging, social media platform & Email
  •  Address customer dispute cases with care and professionalism and escalate to supervisor when needed
  • Maintain and develop good relationships with customers 
  • Follow procedures and workflows to comply with internal guidelines and regulatory requirements

To succeed in this role:

  • Form 5/DSE or above level qualification
  • Experience in Customer Services/ online business/ E-commerce related is preferable Customer oriented, excellent communication and interpersonal skills
  • Good command of both written and spoken Cantonese & English
  • Word Processing: Chinese (速成/倉頡/拼音) with 30/wpm, English with 30/wpm is required
  • Proficient in the use of common PC software applications
  • Able to work shift duty, 48 working hours per week
  • Working Location: Tuen Mun or Kowloon Bay
  • Candidate with more experience will be considered as Senior Customer Service Officer

* New Joiner Bonus is subject to terms and conditions

For enquires:

客戶服務主任

工作內容

  • 為客戶提供全面優質的熱線服務,解答諮詢
  • 通過電話, 手機通訊, 公司網站平台和電子郵件渠道提供客戶服務
  • 遵守及執行電話熱線中心有關的工作流程及守

工作要求

  • 中五 / 中學文憑或以上程度
  • 有客戶服務相關經驗者優先考慮
  • 能操流利廣東話及一般英語
  • 具備良好溝通及解決問題的技巧
  • 懂基本電腦操作,包括中英文打字
  • 有更多經驗者將被考慮為高級客戶服務主任

工作地點: 屯門熱線中心

全職員工享有優厚及完善福利

  •          彈性工作時間
  •          5天工作
  •          14天有薪年假
  •          員工及家屬醫療保障
  •          有薪婚假, 侍產假
  •          員工免供款公積金計劃
  •          完善在職培訓
  •          良好晉升機會
  •          退休福利
  •          HKT 員工優惠
  •          免費接駁巴士

*全職新人獎金$6,00受有關條款約束 

有關招募詳情請WhatsApp5438 4792或致電3922 6540 / 288 2485 查詢

招聘日:

應徵者請帶備個人履歷、工作證明及學歷證明正副本, 在以下時間及地點進行面試,無須預約

日期:  2023年4 月11日 (星期二)

時間:  上午9時30分至中午12時30分

地點: 勞工處屯門就業中心-屯門青棉徑3號好勝大廈地下 (近輕鐵景峰站)

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your Current and Expected Salary to Human Resources Department by email to career-cso@ pccw.com or WhatsApp 6392 5242 for enquiries.

For more information on other job opportunities of PCCW, please visit our website: ww.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer’s privacy statement (http://ww.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.

Office/Company Address

Country Hong Kong
Region New Territories
City Tuen Mun Area
Map Google Map

Benefit

  • Good command of both spoken & written Cantonese
  • Knowledge of E-commerce will be an advantage
  • 14 days Annual Leave & Medical coverage

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Company Description

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Company Info

This vacancy is suitable for those of you who live in the following areas: New Territories