Tsuen Wan Area Jobs Customer Service Officer Supervisor Position at i-CABLE Communications Limited

Image i-CABLE Communications Limited
  • Job vacancies posted on: 11 months ago


Do you currently live in the Tsuen Wan Area and its surrounding areas and are looking for job vacancies? We are pleased to inform you that our company office, i-CABLE Communications Limited is currently seeking candidates to then join and fill the position as Customer Service Officer Supervisor and able to work under full time & permanent working hours system.

We are a competent professional company, therefore we have specific criteria for the interested candidates. We give priority to candidates who are experienced in the field of with a minimum Bachelor's Degree. In addition, we also prioritize candidates who are professional at work, uphold honesty, discipline in responsibility, and are capable to complete their task as well as possible.

We are offering a salary of HK$14,000 - HK$43,000 for this position for interested candidates. However, this salary range can be negotiated and changed if the candidate's credibility exceeds our expectations and for sure, the agreement is adjusted to the policies of our company's HRD. Your capability will be highly appreciated by our company.

Job Info

Company i-CABLE Communications Limited
Position Customer Service Officer Supervisor
Region Tsuen Wan Area
Career Level Entry Level
Work Experience 3 years
Qualification Matriculated
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

Customer Service Hotline Department

  • To be responsible for oversea center operation and ensure KPI is met with the guidelines and standard work flow
  • To drive the team to provide professional customer service and good experience to our customers
  • Monitor the call performance, evaluate the service quality and provide suggestions in order to enhance the satisfaction level of our customers
  • Diploma or above with minimum 3 years relevant customer service experience in supervisory level
  • Strong leadership skills, detail-oriented, problem solving skills and well-organized with good analytical skills
  • Excellent customer service mindset, interpersonal communication and self-motivated
  • Proficient in MS Office such as Word, Excel and Chinese & English word processing

We offer competitive remuneration packages and advancement opportunities. Interested parties, please write with full resume to Director, Human Resources, Human Resources Department, i-CABLE Communications Limited, 7th Floor, Cable TV Tower, 9 Hoi Shing Road, Tsuen Wan, Hong Kong or fax to 2112 7841 or via Apply Now (Please quote reference number and position applied for). For other information, please visit our website http://ww.i-cable.com.

Your application may be forwarded to any affiliate companies and successful applicant may be seconded to work at any office as assigned. The information received will be used for consideration of employment only and all personal data supplied will be destroyed within 3 months.

We are an equal opportunity employer.

Office/Company Address

Country Hong Kong
Region Hong Kong
City Tsuen Wan Area
Map Google Map


  • Oversea center operation & standard work flow
  • Monitor the call performance
  • Minimum 3 years relevant CS experience

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Company Description

As a member of i-CABLE Communications Limited, we are dedicated to

be a leading broadcasting and telecommunications services provider in Hong Kong, commanding one of the largest and most influential TV viewer and communications service user bases in town. It owns and operates one of the near universal wireline telecommunications

networks in Hong Kong, over which it provides Television, Broadband and Telephony services to well over one million households and businesses. To contribute to our business growth, we invite applications for:

Company Info

  • Industry: Entertainment/Recreation
  • Benefits & Others: Education allowance, Free shuttle bus, Medical insurance, Performance bonus, Work from home, Five-day work week
This vacancy is suitable for those of you who live in the following areas: Hong Kong