Tseung Kwan O Jobs Customer Service Officer / Senior Customer Service Officer Position at Hong Kong Technology Venture Company Limited (HKTVmall)

Image Hong Kong Technology Venture Company Limited (HKTVmall)
  • Job vacancies posted on: 12 months ago


Our company is currently seeking employees to fill the position as Customer Service Officer / Senior Customer Service Officer. For those of you who live in Tseung Kwan O and its surrounding areas, we need you to then join and becoming a part of our company to work in our office, Hong Kong Technology Venture Company Limited (HKTVmall), and able to work under full time & permanent system.

As a company that is professional and competent in the field we are engaged in, we have specific criteria for each of our employees as well as the prospective employees. If you are experienced in the field of with a minimum degree of School Certificate, professional, honest and disciplined in work, we look forward to hearing from you as soon as possible.

The average starting salary we can offer you is in the range of HK$14,000 - HK$43,000. If you have credibility beyond the minimum criteria we are looking for, the provisions regarding the average initial salary we offer may change according to our company HRD agreement.

Job Info

Company Hong Kong Technology Venture Company Limited (HKTVmall)
Position Customer Service Officer / Senior Customer Service Officer
Region Tseung Kwan O
Career Level Entry Level
Work Experience N/A
Qualification School Certificate
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

What You Will be Doing

  • Handle customers’ inquiries and complaints via call, live chat and email in an efficient and professional manner
  • Deliver excellent service in consulting solutions and improve customers’ satisfaction level via different channels
  • Provide proactive follow up and quality services
  • Work closely with internal and external parties to ensure timely, efficient and effective service to customers
  • Support special of ad hoc projects to ensure the team runs smoothly
  • Shift duty between 09:00 – 21:00 (including weekends & public holidays)
  • 8 days’ off per month
  • Working Location: Tseung Kwan O 

Who is our Right Fit:

  • HKCEE / HKDSE or above 
  • Fresh graduate is welcomed
  • Highly motivated and able to work independently with strong sense of responsibility
  • A good team player and desire to work in a team-oriented environment
  • Excellent command of English, Cantonese and Mandarin
  • Proficiency in Chinese word processing & MS Office is essential
  • Excellent service manner, self-motivated, detailed-minded, positive thinking and willing to work under pressure
  • Candidates with more experience will consider as Senior Customer Service Officer
  • Candidates with recognized insurance licenses (with pass IIQE examination paper 1, 2, 3) is an advantage
  • Immediate available is highly preferred 

Office/Company Address

Country Hong Kong
Region Tseung Kwan O
Map Google Map


  • Handle customers’ enquiries via different channels
  • Fresh graduate is welcomed
  • Immediate available is preferred

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Company Description

Hong Kong Technology Venture Company Limited is a Hong Kong listed company (SEHK: 1137)

The Group currently engages in the development of Hong Kong's largest 24-hour online shopping mall, HKTVmall, providing an "one-stop shop" platform to people in Hong Kong, including entertainment,

online shopping, delivery service and impressive customer experience. The Group has set up another business in 2020 – Shoalter Technology Limited (“Shoalter”) – a technology provider on eCommerce solution aiming to enable any traditional supermarkets or retailers

locally and globally to enter into digital retailing successfully.

Aiming to seize the opportunity in eCommerce and technology development, it’s your turn now! Welcome you to join HKTV Group NOW to create a new career peak under the leading eCommerce and

technology brand in Hong Kong.

Being a HKTVer, You Can Enjoy

Competitive salary with attractive Talent Benefits, including:

  • 16 - 24-day annual leave, marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave and compassionate leave

  • Five-day week with flexi working hours before 10.00 am for selected functions in TKO office

  • Hybrid Work Policy (2-day per week WFH)

  • Talent 20% Off Purchase Discount Program

  • Medical and life insurance coverage

  • Comprehensive dental benefit

  • Attractive education partnership allowance

  • Professional training and career advancement opportunities

  • Free morning bus from selected districts (such as Tuen Mun, Tsuen Wan, Shatin, etc.) to office

  • Free round-trip shuttle bus service to the nearest MTR stations 3 times per hour

  • Over 300,00 square feet headquarter, well equipped with self-run canteen, relaxing collaboration area

*for Talents with over 1-year employment

We hope to see all high caliber talents joining this unparalleled e-commerce platform very soon.

Company Info

  • Industry: Others
  • Benefits & Others: Education allowance, Free shuttle bus, Medical insurance, Performance bonus, Work from home, Five-day work week
This vacancy is suitable for those of you who live in the following areas: Tseung Kwan O