Shatin Area Jobs Customer Service Officer (retail / Ecommerce) Position at Fortress

Image Fortress
  • Job vacancies posted on: 10 months ago


Do you currently live in the Shatin Area and its surrounding areas and are looking for job vacancies? We are pleased to inform you that our company office, Fortress is currently seeking candidates to then join and fill the position as Customer Service Officer (Retail / eCommerce) and able to work under full time working hours system.

We are a competent professional company, therefore we have specific criteria for the interested candidates. We give priority to candidates who are experienced in the field of with a minimum Bachelor's Degree. In addition, we also prioritize candidates who are professional at work, uphold honesty, discipline in responsibility, and are capable to complete their task as well as possible.

We are offering a salary of HK$14,000 - HK$43,000 for this position for interested candidates. However, this salary range can be negotiated and changed if the candidate's credibility exceeds our expectations and for sure, the agreement is adjusted to the policies of our company's HRD. Your capability will be highly appreciated by our company.

Job Info

Company Fortress
Position Customer Service Officer (retail / Ecommerce)
Region Shatin Area
Career Level Entry Level
Work Experience 2 years
Qualification Non-Degree Tertiary
Type of Work Full Time
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000
The Job :

  • Handle customers’ enquiries & complaints through phone, email, and instant messaging tools
  • Follow up with pre-sales & post-sales service issues that include but not limited to promotions, products, delivery, installation, order cancellation and return order arrangement
  • Provide solutions to customers’ enquiries and take actions to deliver high quality customer service and enhance customer satisfaction
  • Collaborate with internal and external parties to maintain high standard of customer service
  • Maintain customer enquiries record for management review
You will be a GOOD FIT for us if you are :

  • Tertiary education with 2 years CS experience in call centre / eCommerce field
  • Strong customer service mindset and result-oriented towards customer service delivery
  • Good communication skills and able to work under pressure
  • Good command of both written & spoken English, Cantonese and Mandarin
  • Able to work shift duty between Monday and Saturday (around 40 working hours per week). Night shift is NOT required
A rewarding remuneration package will be offered to the successful candidate. Interested parties please forward detailed resume stating expected salary by email to us.
We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.

Office/Company Address

Country Hong Kong
Region New Territories
City Shatin Area
Map Google Map


  • handle customers' telephone & email enquiries
  • resolve complaint in professional manner
  • CS experience in call centre or eCommerce field

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Company Description


FORTRESS is part of A.S. Watson Group, the world’s largest international health and beauty retailer operating over 16,00 stores under 12 retail brands in 28 markets, with over 130,00 employees worldwide. For the fiscal year 2022, A.S. Watson Group recorded

revenue of US$22 billion. Every year, it is serving over 5.5 billion shoppers via its O+O (Offline plus Online) platforms, providing tech-enabled retail experience to customers offline and online.

FORTRESS was founded in 1975 as a small shop selling electrical appliances at the Hong Kong Electric Payment Centre in Fortress Hill. At that time, the market was full of unscrupulous sales practices of electrical appliances. FORTRESS has been insisting on

providing customers with high-quality products and service, as a trustworthy and reputable brand. Today, FORTRESS is a member of A.S. Watson Group with over 70 retail stores in Hong Kong and Macau employing over 1,00 staff.

As a market leader, FORTRESS has always been innovative and is committed to bring customers the seamless online and offline (O+O) shopping experience with new technology solution. FORTRESS ties in with customers’ needs to pursue quality living with different

product experience zones, including TechLife concept store features smart gadgets all over the world; Premium Living zone showcases a wide range of modern home appliances; GameZ with gaming experience; Home Auto features smart home products and solutions;

Beauty Lab, displaying advanced electronic beauty products; and 3HK@FORTRESS Shop-in-Shop, a designated area to provide all-round service for mobile communication. In addition, FORTRESS has established Pro-Team to offer professional after-sales service, taking

care of customers' needs throughout the shopping journey, helping our customers to live better, smarter and happier lives with new technology.

Through our website (, Facebook (,Instagram (

Weibo (, we bring the market’s latest trends and information to our customers so they can get the latest updates on the fast changing digital world.

Company Info

This vacancy is suitable for those of you who live in the following areas: New Territories