Shatin Area Jobs Customer Service Officer / Customer Service Representative (call Centre) (顧客服務代表- 熱線中心) Position at Arcelik Hitachi Home Appliance Sales Hong Kong Limited

Image Arcelik Hitachi Home Appliance Sales Hong Kong Limited
  • Job vacancies posted on: 7 months ago


Our company is currently seeking employees to fill the position as Customer Service Officer / Customer Service Representative (Call Centre) (顧客服務代表- 熱線中心). For those of you who live in Shatin Area and its surrounding areas, we need you to then join and becoming a part of our company to work in our office, Arcelik Hitachi Home Appliance Sales Hong Kong Limited, and able to work under full time & contract system.

As a company that is professional and competent in the field we are engaged in, we have specific criteria for each of our employees as well as the prospective employees. If you are experienced in the field of with a minimum degree of School Certificate, professional, honest and disciplined in work, we look forward to hearing from you as soon as possible.

The average starting salary we can offer you is in the range of HK$14,000 - HK$43,000. If you have credibility beyond the minimum criteria we are looking for, the provisions regarding the average initial salary we offer may change according to our company HRD agreement.

Job Info

Company Arcelik Hitachi Home Appliance Sales Hong Kong Limited
Position Customer Service Officer / Customer Service Representative (call Centre) (顧客服務代表- 熱線中心)
Region Shatin Area
Career Level Entry Level
Work Experience 3 years
Qualification School Certificate
Type of Work Contract, Full Time
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000


  • Customer Service Hotline Operation including answer enquiries and complaint handling
  • Update Customer Records in the system including create service order and notes
  • Pitch ideas for improving Customer Care
  • Follow up with other sections for smooth operation
  • Create and maintain reports about customer interactions and complaints
  • Administrative support and assist in ad hoc project


  • F.5 or above in any disciplines
  • Minimum 3 years of solid Customer Service Hotline experience including complaint handling (electronic industry is preferred)
  • Good command of spoken and written English, Cantonese and Mandarin
  • Proficient in PC knowledge in MS Office, Chinese typing 30wpm (Chongjie/Quick)
  • Strong interpersonal and communication skills
  • Customer-focused, people-oriented, patient, cheerful and positive
  • Agility & growth mindset
  • High emotional maturity and able to work under pressure
  • Immediate available is preferred

We offer:

  • Discretionary Bonus
  • Medical Benefits
  • Dental Benefits
  • Staff Purchase
  • On-the-job Training
  • Annual Leave 12 to 18 Days
  • Birthday Leave
  • Marriage Leave
  • Staff Activities (e.g. Company Picnic) 

Interested parties, please send full resume with present and expected salary by clicking “APPLY NOW” 

Personal data provided by job applicants will be treated in strict confidence.  All information will only be used for recruitment-related purposes.

Visit us at for more information.

Office/Company Address

Country Hong Kong
Region New Territories
City Shatin Area
Map Google Map


  • Customer telephone enquiry (Hotline)
  • Company Benefits (e.g. Birthday leave and Gift)
  • Stable business and working environment

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Company Description

Arçelik Hitachi Home Appliances was established as a joint venture between Arçelik A.Ş. and Hitachi Global Life Solutions, Inc to manufacture, sell and provide after-sales services of Hitachi branded home appliances including refrigerators, washing machines,

vacuum cleaners globally (outside of the Japanese market). Arçelik (a multinational household appliances manufacturer that employs over 40,00 people worldwide and operates in 48 countries, and 28 production facilities in 9 countries with 12 brands such as

Beko and Grundig) acquired 60% ownership in the new company while Hitachi Global Life Solutions, Inc. continues as a 40% shareholder of the company.

Through this joint venture, Arçelik and Hitachi Global Life Solutions, Inc. have combined their expertise in other key areas such as R&D, procurement and production systems to optimize the joint venture's global supply chain and strengthen its competitive

positioning in the market.

Company Info

This vacancy is suitable for those of you who live in the following areas: New Territories