Kowloon Bay Jobs Customer Service Administrator (csy4/202305/csa/wc) Position at HKT

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  • Job vacancies posted on: 12 months ago

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Candidates who are domiciled in Kowloon Bay and its surroundings and meet these following minimum criteria:

  • Qualification: Non-Degree Tertiary
  • Experienced in
  • Behave in a disciplined, honest, responsible, and professional manner in the work environment.

The initial salary that we can offer is quite competitive with a range of HK$14,000 - HK$43,000. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.

Job Info

Company HKT
Position Customer Service Administrator (csy4/202305/csa/wc)
Region Kowloon Bay
Career Level Entry Level
Work Experience N/A
Qualification Non-Degree Tertiary
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

Your Role:

  • Provide life cycle support to mobile business &/ loyalty related programs
  • To ensure business benefits of the program is well defined and communicated, collect and prioritize the call center requirements, ensure program/product materials readiness before launch
  • Review the effectiveness and efficiency of the programs and call center process/workflow, identify and implement changes to improve service quality and process efficiency via data analysis, call monitoring, system enhancement, user and operation feedback collection
  • Work with training and QA team to prepare operational guidelines and SOP
  • Responsible for the work process management covering workflow design, execution, review and enrichment in call centers
  • Coordinate with internal parties to ensure the marketing programs are well implemented
  • Assist in any ad-hoc assignments or projects when required

 To succeed in this role:

  • HKCEE/HKDSE or above  with 2 years’ work experience
  • Proficiency in PC applications including MS Excel, Word and Power Point
  • Detail-oriented, self-motivated and able to work under tight timeline
  • Effective interpersonal and communication skills and able to work with people at all levels
  • Prior exposure to telecommunication industry will be an advantage
  • Good command of  written English and Chinese
  • Fresh graduate with high potential will also be considered

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by clicking “Apply Now” or  Email to career-cso@ pccw.com or  WhatsApp 5438 4792 for enquiries.

For more information on other job opportunities of PCCW, please visit our website: ww.pccw.com

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer’s privacy statement (ww.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.

Office/Company Address

Country Hong Kong
Region Kowloon
City Kowloon Bay
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Benefit

  • 14 days Annual Leave & Medical coverage
  • Staff non contribution ORSO scheme
  • Five-day week

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Company Description

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Company Info

This vacancy is suitable for those of you who live in the following areas: Kowloon