Kowloon Bay Jobs Customer Officer (overnight Shift Duty) (crn1/202305/cp/kf) Position at HKT

Image HKT
  • Job vacancies posted on: 12 months ago


Do you currently live in the Kowloon Bay and its surrounding areas and are looking for job vacancies? We are pleased to inform you that our company office, HKT is currently seeking candidates to then join and fill the position as Customer Officer (Overnight shift duty) (CRN1/202305/CP/KF) and able to work under full time & permanent working hours system.

We are a competent professional company, therefore we have specific criteria for the interested candidates. We give priority to candidates who are experienced in the field of with a minimum Bachelor's Degree. In addition, we also prioritize candidates who are professional at work, uphold honesty, discipline in responsibility, and are capable to complete their task as well as possible.

We are offering a salary of HK$14,000 - HK$43,000 for this position for interested candidates. However, this salary range can be negotiated and changed if the candidate's credibility exceeds our expectations and for sure, the agreement is adjusted to the policies of our company's HRD. Your capability will be highly appreciated by our company.

Job Info

Company HKT
Position Customer Officer (overnight Shift Duty) (crn1/202305/cp/kf)
Region Kowloon Bay
Career Level Entry Level
Work Experience N/A
Qualification School Certificate
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

< 立即加入 ! 全職新人獎金 $6,00 >

Your role

  • Provide professional concierge & customer services to clients via phone calls/ email
  • Handle customer enquiries or complaints globally, offer one-stop resolution and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events, etc
  • Grasp any opportunities to sell or retain customers via Hotline/ Email/ Social Media
  • Manage communication with customers in a friendly, professional & courteous manner
  • Resolve customer complaints, establish relationships with customers, learning their preferences
  • Assist on ad hoc job
  • Working hours: 14:30 – 00:00 / 00:00 – 09:00 (48 working hours per week)
 To succeed in this role
  • Certificate holder or above
  • Strong business sense with good customer service and problem solving skills
  • Knowledge on mobile products and services and common PC software applications is an advantage
  • Knowledge of air-ticket booking system is preferred but not a must
  • Effective communication in written & verbal English & Chinese
  • Outgoing with good interpersonal and communication skill
  • Keen interest in lifestyle living & enjoy helping people
  • Customer-oriented, good telephone manner & problem solving skill
  • Proficient in MS Excel, Word, PowerPoint and Chinese word processing


有關招募詳情請WhatsApp 6392 5242/ 5438 4792 或致電  3922 6510 / 3922 6514/ 288 2485 查詢

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending Email to career-cso@ pccw.com or WhatsApp 6392 5242/ 5438 4792  for enquiries.

For more information on other job opportunities of PCCW, please visit our website: ww.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer’s privacy statement (http://ww.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.

Office/Company Address

Country Hong Kong
Region Kowloon
City Kowloon Bay
Map Google Map


  • Bank holiday, 14 days AL
  • Attractive salary package
  • Medical coverage for staff and dependent

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Company Description

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Company Info

This vacancy is suitable for those of you who live in the following areas: Kowloon