Ngau Tau Kok Jobs Customer Officer, Email & Livechat (kowloon Bay Or Tuen Mun) (crn7/202305/rk) Position at HKT

Image HKT
  • Job vacancies posted on: 12 months ago


Our company, HKT is currently opening occasion for those of you who are interested in becoming a part of our company specifically Ngau Tau Kok and its surrounding areas. For those of you who are interested to be a part of our company with the position of Customer Officer, Email & Livechat (Kowloon Bay or Tuen Mun) (CRN7/202305/RK) and able to work in the WFO (Work From Office) system with full time & permanent working hours.

We will openly welcome you if you meet these following criteria:

  • Qualification: School Certificate
  • Experienced in
  • Honest, disciplined, and responsible
  • Uphold professionalism in the work environment

We offer you a fairly competitive base salary of HK$14,000 - HK$43,000 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.

Job Info

Company HKT
Position Customer Officer, Email & Livechat (kowloon Bay Or Tuen Mun) (crn7/202305/rk)
Region Ngau Tau Kok
Career Level Entry Level
Work Experience -
Qualification School Certificate
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

< Join us now! New Joiner Bonus for full-time staff: $6,00* >

Your role

  • Handle customer inquiries or complaints through email, web chat and social media for offering one-stop resolution
  • Handle customer dispute cases with care and professionalism and escalate when needed
  • Maintain and develop good relationships with customers
  • Follow procedures and workflows with internal guidelines and regulatory requirement properly
  • Proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties
  • Assist on ad hoc jobs

To succeed in this role

  • Form 5 or above
  • Good command in both written and spoken English and Chinese
  • Customer-oriented, Pro-active, willing to learn, able to work independently
  • Knowledge in computer applications e.g. Internet, Microsoft Office and social media platforms
  • Flexible work arrangement is subject to operation needs
  • Work location: Kowloon Bay or Tuen Mun

Attractive Benefits

  • Customer Service Training Provided
  • Staff non contribution ORSO scheme
  • Employee Discount Program (e.g. staff mobile plan, broadband)
  • Free Shuttle Bus
  • Comfortable and friendly office work environment
  • Monthly on-target incentive
  • Referral Bonus (subject to terms and conditions)
  • Annual Leave
  • Marriage Leave
  • Public Holiday
  • Medical coverage for Dependent

* New Joiner Bonus is subject to terms and conditions


  •          傳送資歷及要求待遇至WhatsApp 6392 5242 ( / 5438 4792(或
  •          致電人力資源部3922 6514 / 3922 6540 查詢或
  •          按”Apply Now”申請職位。

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department to email: career-cso@

For more information on other job opportunities of PCCW, please visit our website:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer’s privacy statement (, a copy of which will be provided immediately upon request.

Office/Company Address

Country Hong Kong
Region Ngau Tau Kok
Map Google Map


  • Customer service training provided
  • Monthly on-target incentive
  • Employee Discount Program

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Company Description

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Company Info

This vacancy is suitable for those of you who live in the following areas: Ngau Tau Kok