Yau Tsim Mong Area Jobs Customer Experience Supervisor Position at FREIGHTAMIGO SERVICES LIMITED, HKSTP Acceleration Programme

  • Job vacancies posted on: 12 months ago


We are hiring for the position of Customer Experience Supervisor with full time & permanent working hours for our company office, FREIGHTAMIGO SERVICES LIMITED, HKSTP Acceleration Programme, for residents of Yau Tsim Mong Area and its neighboring areas.

Candidates with expertise in and at least a Non-Degree Tertiary or higher are highly needed. The candidates criteria we are looking for must be trustworthy and disciplined, because our business values a professional and competitive work environment.

Our company provides a competitive salary range of HK$14,000 - HK$43,000, which can be adjusted at the discretion of HRD in our company. This range naturally varies depending on how proficient the candidate credibility can be offered.

We are pleased to announce that our company, FREIGHTAMIGO SERVICES LIMITED, HKSTP Acceleration Programme, is currently open recruitment for candidates who are interested in joining our office company as a Customer Experience Supervisor.

Job Info

Position Customer Experience Supervisor
Region Yau Tsim Mong Area
Career Level Middle
Work Experience 2 years
Qualification Non-Degree Tertiary
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

Job Description

  • FreightAmigo = FreightTech + FinTech, 1-stop supply chain finance eMarketPlace
  • Energetic, Willing to Work with Technology

Job Responsibilities:

  • Responsible for daily customer services, price quotation, order follow up duties;
  • Handle customer inquiries from incoming/outbound call/email/intercom, etc.;
  • Enhance customer journey, collect feedback from clients & partners, identify issues and implement solutions to enhance business model;
  • Perform general market or news research as necessary for sales & marketing activities;
  • Expand the client base and drive sales pipeline through call, e-mail, event and online communication tools;
  • Assist in ad-hoc tasks when necessary

Job Requirements:

  • Tertiary qualification or above in any discipline;
  • At least 2 years’ customer services experience is preferred;
  • Effective interpersonal, communications, problem solving and telephone handling skills;
  • Proficiency in Microsoft Office e.g. Word, Excel, PowerPoint;
  • Good command of spoken and written English, Mandarin and Cantonese;
  • Energetic, good team player, proactive and self-motivated;
  • Candidate have Relocation, Logistics, Air freight, Ocean freight, eCommerce or Dropship background would be an advantage;
  • Candidate with less experience would be considered as Customer Experience Officer, fresh graduate would also be considered

Location : InnoCentre, Kowloon Tong (3-min walk from Kowloon Tong MTR)


  • 5-day work week
  • Medical benefits
  • Performance bonus
  • Birthday leave
  • Free flow of snacks and drinks
  • Early leave on festive day
  • Staff recreation activity
  • Causal wear

More about FreightAmigo:

Finance Technologies Awards:

HKMA Award: https://ww.freightamigo.com/media-zh-hant/freightamigo-won-startup-grand-award-in-techchallenge-digitising-trade-finance/?lang=zh-hant

Interested parties please send full resume with followings by clicking ‘Apply Now‘.

  • Expected Salary
  • Date of Availability

All Personal data collected will be used for recruitment purpose only.

Office/Company Address

Country Hong Kong
Region Kowloon
City Yau Tsim Mong Area
Map Google Map


  • FreighTech + FinTech eMarketPlace; New Technology
  • 5-day work, annual leave, medical
  • Energetic, Good online chat & telephone manner

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Company Description

Acceleration Programme, Hong Kong Science & Technology Parks Corporation

The Acceleration Programme is a new initiative to further support the development of companies in Hong Kong Science& Technology Parks Corporation. Acceleration

Programme is an ultra-tailored programme with one goal in mind - to turn elite startups into regional or global tech giants. Acceleration Programme nurtures select members of our Incubation Programmes and companies at Science Park and prepares them for eventual

IPO or M&A. Through a combination of business and corporate development, offered by HKSTP and industry experts in various fields, Acceleration Programme gives these exceptional individuals and businesses a chance to truly shine.

One of our member companies, which is FreightAmigo= FreightTech + FinTech. Clients can search out over 230 countries' door-to-door freight quotes through mobile

app or web platform, also one-stop manage customs, trade finance & cargo insurance. Foxconn, Apple’s contract manufacturer, is one of our VIP clients. We are looking for teammates who have passion to change this world, currently has the following opening:

Company Info

  • Industry: Information Technology
  • Benefits & Others: Medical insurance, Performance bonus, Five-day work week
This vacancy is suitable for those of you who live in the following areas: Kowloon