Yau Tsim Mong Area Jobs Customer Experience Officer Position at FREIGHTAMIGO SERVICES LIMITED, HKSTP Acceleration Programme

  • Job vacancies posted on: 12 months ago


We are hiring! Our company is merrily looking for a candidate to fill the position of Customer Experience Officer. For those of you who live in Yau Tsim Mong Area and its surrounding areas, we need you to then join our company office, FREIGHTAMIGO SERVICES LIMITED, HKSTP Acceleration Programme, and able to under a full time & permanent working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of with at least Non-Degree Tertiary, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from HK$14,000 - HK$43,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

Job Info

Position Customer Experience Officer
Region Yau Tsim Mong Area
Career Level Entry Level
Work Experience 2 years
Qualification Non-Degree Tertiary
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

Job Responsibilities:

  • Responsible for daily customer services and order follow up duties;
  • Develop and maintain strong relationship with all internal and external stakeholders;
  • Enhance customer journey, collect feedback from clients & partners, identify issues and implement solutions to enhance business model;
  • Perform general market or news research as necessary for sales & marketing activities;
  • Expand the client base and drive sales pipeline through call, e-mail, event and online communication tools;
  • Support price quotation and follow up with related parties;
  • Implement a standard operation flow and achieve customer services goals;
  • Assist in any ad-hoc project when necessary.

Job Requirements:

  • Tertiary qualification or above in any discipline;
  • At least 2 years’ customer services experience;
  • Effective interpersonal, communications, problem solving and telephone handling skills;
  • Proficiency in Microsoft Office e.g. Word, Excel, PowerPoint;
  • Good command of spoken and written English, Mandarin and Cantonese;
  • Energetic, good team player, proactive and self-motivated;
  • Candidate have Air freight, Ocean freight, eCommerce or Dropship background have advantage.

Location : InnoCentre, Kowloon Tong (3-min walk from Kowloon Tong MTR station)


  • 5-day work week
  • Medical Benefits
  • Performance Bonus
  • Birthday Leave
  • Free flow of snacks and drinks
  • Early leave on festive days
  • Staff Recreation Activity
  • Casual wear

More about FreightAmigo:

  • Website: ww.freightamigo.com
  • Facebook: https://ww.facebook.com/yourfreightamigo/
  • Twitter: https://twitter.com/freightamigo
  • LinkedIn: https://ww.linkedin.com/company/freightamigo-services-limited

Finance Technologies Awards:

HKMA Award: https://ww.freightamigo.com/media-zh-hant/freightamigo-won-startup-grand-award-in-techchallenge-digitising-trade-finance/?lang=zh-hant

Interested parties please send full resume with followings by clicking ‘Apply Now’.

  • Expected Salary
  • Date of Availability

All Personal data collected will be used for recruitment purpose only.

Office/Company Address

Country Hong Kong
Region Kowloon
City Yau Tsim Mong Area
Map Google Map


  • FinTech + FreighTech solution - Pioneer in Asia
  • Enjoy to use new technology and communication tool
  • Energetic, customer-focused and detailed-oriented

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Company Description

Acceleration Programme, Hong Kong Science & Technology Parks Corporation

The Acceleration Programme is a new initiative to further support the development of companies in Hong Kong Science& Technology Parks Corporation. Acceleration

Programme is an ultra-tailored programme with one goal in mind - to turn elite startups into regional or global tech giants. Acceleration Programme nurtures select members of our Incubation Programmes and companies at Science Park and prepares them for eventual

IPO or M&A. Through a combination of business and corporate development, offered by HKSTP and industry experts in various fields, Acceleration Programme gives these exceptional individuals and businesses a chance to truly shine.

One of our member companies, which is FreightAmigo= FreightTech + FinTech. Clients can search out over 230 countries' door-to-door freight quotes through mobile

app or web platform, also one-stop manage customs, trade finance & cargo insurance. Foxconn, Apple’s contract manufacturer, is one of our VIP clients. We are looking for teammates who have passion to change this world, currently has the following opening:

Company Info

  • Industry: Information Technology
  • Benefits & Others: Medical insurance, Performance bonus, Five-day work week
This vacancy is suitable for those of you who live in the following areas: Kowloon