Sham Shui Po Jobs Associate Manager – Customer Services (2-year Contract) Position at CLP Power Hong Kong Limited

Image CLP Power Hong Kong Limited
  • Job vacancies posted on: 12 months ago

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Our company, CLP Power Hong Kong Limited are currently hiring for interested candidates to join and to be a part of our company as associate manager – customer services (2-year contract) with a full time & contract work system, which domiciled in Sham Shui Po and surrounding areas. As a professiona company, the minimum criteria we need for candidates interested is Degree which experienced in .

Candidates who uphold honesty and discipline are a must for our company.

The competitive net salary we can offer is start from HK$14,000 to a maximum of HK$43,000, depending on the capability of the candidate and can be discussed with the HRD of our company.

Job Info

Company CLP Power Hong Kong Limited
Position Associate Manager – Customer Services (2-year Contract)
Region Sham Shui Po
Career Level
Work Experience 5 years
Qualification Degree
Type of Work Contract, Full Time
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

We are looking for a passionate IT professional to join the IT Business Enablement within the Information Technology of CLP Power Hong Kong Limited.The successful applicant will be responsible for the following duties:

Key Responsibilities:

Reporting to Principal Manager, the appointee will be responsible for the following duties:

  • Manage and lead internal / external resources to perform project implementations, continuous enhancements, and support the below areas: 
    • Customer service provision, customer relationship management and customer campaigns
    • Customer contact centre management 
  • Coordinate with other units of the Company for the delivery of application solution to meet users’ needs, enhance organization’s efficiency and effectiveness
  • Architect solutions to meet business requirements, including security, availability, scalability, and recoverability, of the system 
  • Business case development, feasibility study and resources planning for IT initiatives 
  • Drive and lead user requirement gathering, system analysis and design, negotiation with and manage vendors and contractors in the process of system development, maintenance and support to meet the business requirement
    •  Identify and address risks, including adequacy of test plans and outcomes, with residual risk being understood and accepted by management
    • Produce required documentation in various project stages
    • Be able to provide or improve the quality project planning, timeline, cost and resources to meet realistic project delivery.

Requirements: 

  • A recognized University degree in Computer Science or a related discipline. Business Analyst/ Project Manager certification from HKITPC or PMP certification would be an advantage
  • Experience in supporting retail application for customer service, customer relationship management and call centre solution is a must, with utility background would be a definite advantage.
  • Hands-on experience in SAP ISU/CRM and Genesys Cloud is an advantage.
  • Innovative with excellent supervisory, interpersonal, vendor management and stakeholder management skill would be an advantage.
  • Good project management skill and track record with knowledge on various project management methodology and IT operation model (e.g. agile, scrum), able to work under pressure and meet tight project timeline.
  • Experience leading design thinking, or digital transformation project is highly preferable.
  • Experience and technical knowhow in application integration, providing API for customer digital channel (e.g. Customer Website and mobile application) is an advantage.
  • Good presentation, documentation and report writing skill.
  • Good spoken and written English is a must.
  • Fluency in Putonghua would be an advantage.
  • Willing to travel and accept short-term overseas assignment as and when required.
  • Candidates with less experience will be considered as Senior Analyst 

Please apply by clicking the button “Apply Now” below for application on or before 11 May 2023.

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website: https://ww.clpgroup.com/

Office/Company Address

Country Hong Kong
Region Kowloon
City Sham Shui Po
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Benefit

  • Degree in IT/Computer Science
  • Manage in retail application for customer services
  • Good project management skill/ IT operation model

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Company Description

CLP was founded in Hong Kong in 1901, at a time when electricity was still a novelty worldwide. Today we power millions of homes and businesses

across the Asia Pacific regions. In Hong Kong, we operate a vertically-integrated electricity supply business providing a highly-reliable supply of electricity to 80% of the city’s population. Outside Hong Kong, we invest in the energy sector in Mainland China,

India, Southeast Asia, Taiwan and Australia. Our business includes power generation, transmission and distribution, and electricity and gas retail activities. Our goal is to meet Asia-Pacific's energy challenge in a sustainable manner from one generation to

the next.

CLP is an Equal Opportunity Employer and is committed to providing a working environment free from discrimination or harassment. All applicants will be considered for employment on an equal basis regardless of gender, physical or mental state, race, nationality,

religion, age, family status or sexual orientation.

CLP is also a certified Fair Wage Employer in recognition of the Company’s exemplary wage policies and practices.

Company Info

  • Industry: Public Utilities
  • Benefits & Others: Medical insurance, Five-day work week
This vacancy is suitable for those of you who live in the following areas: Kowloon