Tin Hau Jobs Assistant Manager, Qts Position at Hong Kong Tourism Board

Image Hong Kong Tourism Board
  • Job vacancies posted on: 12 months ago


As a competent company, we Hong Kong Tourism Board are looking for candidates for the position of assistant manager, qts with full time & permanent work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria Degree, experienced in and domiciled in Tin Hau and surrounding areas.

Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary HK$14,000 - HK$43,000 in accordance with the decisions of our company's HRD.

Job Info

Company Hong Kong Tourism Board
Position Assistant Manager, Qts
Region Tin Hau
Career Level Middle
Work Experience 8 years
Qualification Degree
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

At the Hong Kong Tourism Board, we take great pride in helping people across the world fall in love with our home. There are many challenges, but we continue in earnest to revitalise and reshape the Hong Kong tourism brand and build sustainable growth for our city’s economy. To achieve our ambition, we are inviting passionate talents to join us at this incredible juncture, and work with a dynamic and fun team.


  • QTS Scheme Operation
    • Manage the accreditation & day-to-day assessment exercises for all eligible merchants of the Quality Tourism Services Scheme according to the Scheme assessment criteria and ensure the accreditation processes are completed on time.
    • Carry out regulatory report & analysis and process optimisation of the Scheme
    • Monitor the performance of the outsourced vendor and ensure effective and timely implementation in accordance to the contractual terms
    • Assist in reviewing the Scheme mechanism and measures
  • Enquiries and Complaints Handling
    • Handle enquiries and complaints on QTS merchants through various channels and prepare written responses to the complainants
    • Coordinate with complainants, merchants and other concerned parties to collect facts and evidence for complaint investigation and to resolve in full compliance with the related guidelines
    • Review the complaint handling procedure/guidelines to ensure that the Scheme is fully complied with the requirements
  • Secretarial Support on QTS Committee and Sub-Committee
    • Assist in providing administrative/secretarial support on QTS Committee and Sub-Committee ensuring efficient operation in accordance with the terms of reference of the Committees, including organisation of meetings and events, preparation of meeting papers/minutes/reports/correspondence, etc.
  • Offers Solicitation and Others
    • Develop rapport with merchants and assist in the merchant offer solicitation
    • Support any ad-hoc tasks assigned by the supervisor


  • University graduates with minimum 8 years of relevant experience with hands-on experience in the scheme administration is an advantage
  • Sound knowledge in operation management, customer relationship/services management, merchant liaison and committee works
  • Mature, attuned to industry trends, well-organized, attention to detail, strong in problem-solving and with an analytical mind
  • Excellent command of spoken and written English and Chinese and Putonghua communication skills is essential
  • Competency in MS Word and Excel (Vlookup & PivotTable)
  • Ability to work independently and under pressure

Interested parties please send resume with present and expected salary by clicking “Apply Now”.

Only shortlisted applicants will be contacted.  Personal data provided by job applicants will be kept in strict confidence and used only for recruitment and employment-related purpose in accordance with our personal data policies. By submitting your job application, you acknowledge that you have read, understood and accepted the HKTB’s Personal Information Collection Statement Pertaining to Job Application at https://ww.discoverhongkong.com/content/dam/dhk/intl/corporate/about-hktb/jobs-opportunity/picsja.pdf.

We are an equal opportunities employer. 

Office/Company Address

Country Hong Kong
Region Fat Tong Mun, Joss House Bay
City Tin Hau
Map Google Map


  • Manage QTS Scheme Operation
  • Handle consumers/merchants’ enquiries & complaints
  • Develop network and rapport with merchants

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Company Description

The Hong Kong Tourism Board (HKTB) is a statutory organization which focuses on promoting Hong Kong as a world-class destination for leisure and business travel. As the Government agency charged with the promotion of Hong Kong, the HKTB has been delivering extraordinary experiences to visitors through a combination of its enthusiastic approach and innovative services since 1975. It promotes Hong Kong’s vibrant culture, interesting attractions, dynamic lifestyle, and countless shopping opportunities to ensure that visitors have a truly unforgettable experience. The Hong Kong Tourism Board also provides helpful, easy to access information to guests in order to make planning their trip as simple and convenient as possible. Visitors can find out a wealth of information about Hong Kong's attractions, accommodation, dining options, current events and travel advice. The HKTB also provides advice and assistance for businesses seeking to locate in Hong Kong. With its comprehensive destination services, the Hong Kong Tourism Board has become the go-to source for all travel-related matters, helping to make the city's many offerings more accessible to travelers from all around the world.

Company Info

  • Industry: Tourism / Travel Agency
  • Benefits & Others: Dental insurance, Double pay, Medical insurance, Five-day work week
This vacancy is suitable for those of you who live in the following areas: Fat Tong Mun, Joss House Bay