Quarry Bay Jobs Assistant Manager, Digital Operations Position at DFS Hong Kong Limited

Image DFS Hong Kong Limited
  • Job vacancies posted on: 12 months ago

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Our company is currently seeking employees to fill the position as Assistant Manager, Digital Operations. For those of you who live in Quarry Bay and its surrounding areas, we need you to then join and becoming a part of our company to work in our office, DFS Hong Kong Limited, and able to work under permanent system.

As a company that is professional and competent in the field we are engaged in, we have specific criteria for each of our employees as well as the prospective employees. If you are experienced in the field of with a minimum degree of Degree, professional, honest and disciplined in work, we look forward to hearing from you as soon as possible.

The average starting salary we can offer you is in the range of HK$14,000 - HK$43,000. If you have credibility beyond the minimum criteria we are looking for, the provisions regarding the average initial salary we offer may change according to our company HRD agreement.

Job Info

Company DFS Hong Kong Limited
Position Assistant Manager, Digital Operations
Region Quarry Bay
Career Level Entry Level
Work Experience 2 years
Qualification Degree
Type of Work Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000
Job Description

Sit at Digital Sales team, work with global merchant team, global marketing team, and divisions, to drive digital sales for each market, through campaign planning & execution, customer end to end journey tracking & analysis & optimization. Divisions include Okinawa, Paris, Guam, Saipan, Australia, New Zealand. To Bring every user into digital and drive sales with digital innovations
Job scope

Digital Operation

Planning & Strategy & Operations

  • Plan & manage digital sales calendars, to be aligned with global marketing calendar & division key sales moments
  • Manage digital store ecommerce front end refreshment, which includes always on updates & campaigns

Always On 

  • Based on sales target, work with internal digital sales team to propose and optimize front-end customer landing & converting journey
  • Plan and review key enablers to drive consumer engagement and conversion, with insights and data from the test and learn and industry practice 
  • Support and consolidate daily needs to enhance online customer experience with focus on efficiency and online conversion, work closely with external software provider, internal product development and IT teams 
  • Closely work with merchant & category marketing to drive brand new launch, unique engagement and digital productivity with digital investment
  • Plan and execute ecommerce asset mapping and provide the brief to brand & creative team, execute with adaptation in digital sales team to drive conversion

Campaigns

  • Be the key driver of digital sales campaign planning and executions, collaborate within digital sales team, with performance marketing team, divisions, etc.
  • Work with category marketing team to drive brand sponsored campaigns for DFS digital sales platform, and execution
  • On behalf of digital sales team, be the bridge to participate DFS global marketing campaigns, make sure relevant update is done on time & provide feedback 
  • In digital sales platform search operations & optimization to max sales opportunities (such as setting hot search keywords, 0 search result optimizations)
  • Liaise with supporting/service functions internally (legal, finance, logistics, etc.) and externally to ensure digital operation and business targets in transparent and efficient way
  • Own CMS access and gate-keep the authorization to cross functions. Provide execution guideline with digital marketing to all users
  • With multi-function teams, provide weekly/monthly reports to showcase the updates & performance & insights, come up with optimization directions 

Tracking & analysis & optimization

  • Tracking tool development with product development team & IT team, such as providing tracking requirements, participate in UAT etc.
  • Track end to end customer journey, from traffic source until conversion, provide analysis & insights, followed up with instant optimization plan 

Vendor/External relationship management

  • Manage outsourced digital operation teams (TP, search vendor) to execute online content, front-end updates, and performance tracking 
  • Maintain and update Standard Operating Procedures, as well as trainings to internal/external users 
  • Manage monthly spending report with vendors
Key Requirements
  • Bachelor degree in Operations Management / Business/E-commerce preferred with good business acumen
  • 4+ years of solid e-commerce/digital experience, with proven organization and execution experience with internal/external parties preferred. 
  • Energetic self-starter and highly motivated, must be digital savvy with experience in ecommerce platforms or content marketing is a plus    
  • Critical knowledge & skills including tools, software applications, language, etc.     
  • Project Management: Manage project within timeline and agility to adapt into fast-changing digital industry, well organized
  • In-depth understanding in global e-commerce landscape, knowledge of PRC digital shopper
  • Experience of using tracking tool to track customer journey, strong data analytic & reporting skill
  • Excellent written and verbal communication skills within a cross-functional team 
  • Good visual & copy sense; detail-oriented, with a high level of accuracy and ability to process and analyze data 
  • Strong problem-solving ability and able to manage multiple priorities
  • Strong interpersonal/influencing communication
  • Ability to work in a fast-paced and changing environment 
  • Proficiency in English and Chinese (Mandarin and/or Cantonese) is must 

Office/Company Address

Country Hong Kong
Region Hong Kong Island
City Quarry Bay
Map Google Map

Benefit

  • World's Leading Luxury Travel Retailer
  • Work Life Balance, Five-day Work Week
  • International & Dynamic Working Environment

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Company Description

DFS VENTURE SINGAPORE PTE LTD

Company Info

This vacancy is suitable for those of you who live in the following areas: Hong Kong Island