Quarry Bay Jobs Assistant General Manager & Team Head, Banking Operations (operations) Position at China CITIC Bank International Limited

Image China CITIC Bank International Limited
  • Job vacancies posted on: 11 months ago


Our company, China CITIC Bank International Limited is currently opening occasion for those of you who are interested in becoming a part of our company specifically Quarry Bay and its surrounding areas. For those of you who are interested to be a part of our company with the position of Assistant General Manager & Team Head, Banking Operations (Operations) and able to work in the WFO (Work From Office) system with full time & permanent working hours.

We will openly welcome you if you meet these following criteria:

  • Qualification: Non-Degree Tertiary
  • Experienced in
  • Honest, disciplined, and responsible
  • Uphold professionalism in the work environment

We offer you a fairly competitive base salary of HK$14,000 - HK$43,000 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.

Job Info

Company China CITIC Bank International Limited
Position Assistant General Manager & Team Head, Banking Operations (operations)
Region Quarry Bay
Career Level Middle
Work Experience 10 years
Qualification Non-Degree Tertiary
Type of Work Full Time, Permanent
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

Job Purpose

Lead Banking Operations Team, manage and administrate all services provided by teams in an efficient and cost effective manner while maintaining high quality and adequate controls

Key Responsibilities

  • Oversee individual and business account opening together with associated services request, customer information & signature maintenance, account investigation and audit confirmation
  • Define and deliver the best functional alignment, process priorities, key knowledge on banking controls, market and product knowledge, keep abreast with industry developments and alignment to business strategies and priorities.
  • Drive operational efficiency project under Banking Operations team including process automation, paperless operations as well as Fintech enablement
  • Establish and ensure adherence to departmental guidelines as well as compliance of the Bank’s policy
  • Perform regular tracking on deliverable quality and produce monthly report for senior management review
  • Provide key operational risk capabilities in terms of identification of control and process gaps and mitigation, incidents management and resolution, define Key Performance Indicators to track performance and monitor Key Risks Indicators
  • Report all process deviations to Division Head with recommendations on tactical and strategic solutions to the process gaps, incidents and enhancements with a strong emphasis on controls, efficiency, capacity planning, best practice, process alignment and regulatory targets
  • Plan and design workflow and give advice to support program and product launch
  • Plan resources to achieve assigned task
  • Conduct performance appraisal and promotion recommendations, and handle other staffing issues
  • Provide regular coaching, training and promote bank culture reform to subordinates


  • Degree Holder
  • Minimum 10 years’ relevant experience in Banking Operations with at least 5 years in managerial level. Previous working experience of managing a sizable team is preferred
  • Thorough knowledge of banking policies, operational procedures and banking law
  • Experience of driving operation efficiency projects is an advantage
  • Familiar with handling account investigation process
  • Familiar with business account opening and individual account opening process
  • Good knowledge of Customer Due Diligence, AMLO, FATCA, CRS & Companies Ordinance
  • Proficient in MS Office
  • Good command of both written and spoken English and Chinese (including Putonghua)

Office/Company Address

Country Hong Kong
Region Hong Kong Island
City Quarry Bay
Map Google Map


  • Solid experience in banking operations
  • Strong team management capabilities
  • Drive operational efficiency projects

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Company Description

China CITIC Bank International, a subsidiary of China CITIC Bank (SEHK: 0998 / SSE: 601998) in Mainland China, is ideally positioned to draw the best of East and West.

A key strategic component of the parent bank's global development, weaspire to be the “the best overseas integrated financial services institution” with the highestinternational

standards by providinga comprehensive suite of financial services including wholesale banking, personal banking, wealth management, treasury and global markets solutions to exceed Greater China and overseas customers’ expectation.

People are the key to our success. We recruit quality people and offer top-notch training and life-enriching career opportunities to committed and talented individuals. If you

share our passion and are interested in tapping the dynamic banking industry, we invite you to apply for the following job opening(s):

Company Info

This vacancy is suitable for those of you who live in the following areas: Hong Kong Island