Tuen Mun Area Jobs (全職/ 兼職) 高級客戶主任/ 客戶主任, 熱線中心/ 網絡查詢部門 Position at HKT

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  • Job vacancies posted on: 12 months ago

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HKT has open a job vacancy for the domicile of Tuen Mun Area and surrounding areas as (全職/ 兼職) 高級客戶主任/ 客戶主任, 熱線中心/ 網絡查詢部門 with full time & part time work system which will then be placed in our company office.

The candidates we need are those who have the minimum criteria of School Certificate and experienced and have the integrity to work in the field of .

Our company highly values a professional and competitive work environment, therefore, candidates are required to uphold honesty and discipline in a work environtment.

As a professional company, we offer a competitive monthly base salary HK$14,000 - HK$43,000 which can be adjusted by the decision of our HRD company and adjusts to the capabilities of the candidate offers for our company.

Job Info

Company HKT
Position (全職/ 兼職) 高級客戶主任/ 客戶主任, 熱線中心/ 網絡查詢部門
Region Tuen Mun Area
Career Level Entry Level
Work Experience N/A
Qualification School Certificate
Type of Work Full Time, Part Time
Minimum Salary HKD 14.000
Maximum Salary HKD 43.000

立即加入 ! 全職職位可享新人獎金 $6,00* >


部門(請注明所申請的部門及工作地點,如: <申請熱線中心 – 屯門區>

(1)   熱線中心
(2)   網絡查詢 

 工作地點: 近屯門西鐵站/或九龍灣啓匯


工作內容

  •  解答客戶的一般查詢及恰當地處理客戶的投訴,並致力提供客戶滿意的服務
  • 把握機會在通話/ 電郵/ 社交媒體中推廣公司產品/服務或跟進續約事宜
  • 積極學習公司產品,系統以及流動通訊市場的有關知識,促進日常工作的順利進行
  • 根據經理的要求執行額外指定的工作

工作要求

  • 全職職位每週工作5天(48小時)
  • 兼職職位每週工作最少4天,每天工作最少4小時
  • 彈性上班時間(工作時間會因應工作安排而定)
  • 中學文憑試/中學會考程度或以上
  • 能以流利中英文和普通話溝通
  • 懂基本電腦操作
  • 對流動通訊行業的業務性質和發展感興趣;具客戶服務或使用iPhones、智能電話、互聯網和數據產品與社交平台經驗者優先
  • 歡迎應屆畢業生

全職員工享有優厚及完善福利

  • 完善在職培訓
  • 每月表現獎金
  • 介紹人獎金(受有關條款約束)
  • 有薪年假
  • 有薪婚假
  • 公眾假期
  • 員工及家屬醫療保障
  • 員工免供款公積金計劃
  • 員工折扣優惠(如電話月費計劃等)
  • 免費接駁巴士
  • 良好辦公室工作環境

*全職新人獎金$6,00受有關條款約束 

有關招募詳情請: 

< Join us now! New Joiner Bonus for full-time staff: $6,00* >

Your Team (Please state your preferred team and work location when applying the job, e.g. <Applying for hotline team – Tuen Mun>)

(1)  Hotline
(2)  Network Investigation

 Location: Near Tuen Mun MTR station OR Harbourside HQ, Kowloon Bay

Your role

  • To handle customer enquiries or complaints and offer one-stop resolution 
  • To grasp any opportunities to sell or retain customers via Hotline/ Email/ Social Media
  • To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties.
  • To assist on ad hoc jobs 

Requirements

  • Full-time job: 5-days work per week (48 working hours)
  • Part-time job: 4 days’ work per week, at least 4 working hours per day
  • Flexible work arrangement is subject to operation needs
  • HKCEE/ HKDSE graduate or above
  • Good command of both spoken & written Cantonese
  • Knowledge on mobile products and services and common PC software applications is an advantage

 Attractive Benefits for full-time staff

  •   Customer Service Training Provided
  •   Staff non contribution ORSO scheme
  •   Employee Discount Program (e.g. staff mobile plan, broadband)
  •   Free Shuttle Bus
  •  Comfortable and friendly office work environment
  •  Monthly on-target incentive
  •  Referral Bonus (subject to terms and conditions)
  •  Annual Leave
  •  Marriage Leave
  •  Public Holiday
  •  Medical coverage for Dependent

 * New Joiner Bonus is subject to terms and conditions

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending Email to career-cso@ pccw.com or WhatsApp 6392 5242 for enquiries. 

For more information on other job opportunities of PCCW, please visit our website: ww.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer’s privacy statement (http://ww.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.

Office/Company Address

Country Hong Kong
Region New Territories
City Tuen Mun Area
Map Google Map

Benefit

  • 全職新人獎金 $6,000
  • 完善在職培訓,歡迎無經驗者
  • 享有員工折扣優惠,如電話月費計劃等

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Company Description

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Company Info

This vacancy is suitable for those of you who live in the following areas: New Territories